Welcome to Evelyn Conner

Drop me a line at ~ 

My birth name is Evelyn but friends call me Evie (I registered EvieConner.com 1/13/11 :-)

I am a domainer with a goal of developing my Deluxe Portfolio. As you can see - all sites and names are in need of updating, and so I am working on it (I AM starting with updating this domain - so if you have skills sets that can be assisted with, on, by, etc. any of the names you find, drop me a line at the above e-mail address.

Goal

Continue to be an agent of change, creating WOW within all populations. Use current learnings to further future growth.  Locally, my goal is to assist businesses in the area to Thrive, let alone survive in this new environment and to help Tarpon Springs Florida become a destination location 'round the world.

It is my belief that true success of any kind comes from the inside out. Take care of your resources and your resources will delight your customers. Thereby making your customer your champion. This philosophy and the secret to success I bring to the table.

Current Experience

I am blessed the time to enjoy & find my purpose in life 7/22/2006 - Present (-: ~ and currently this present is AWESOME ~ :-) Reading, writing, learning, blogging, sharing, growing, saving the world ... ahhhh ... what a life purpose to have. I seek now to assist others to become the success they came to be.

7-Eleven - Clearwater, Florida
7/11/2005 - 7/22/2006
Retail ~ Store Manager

• Provided exceptional customer service and team leadership.
• Implemented suggestion box for customer feedback, comments and requests, closing the loop and updating the customer as requested.
• Used Six Sigma training and customer feedback to map and improve processes.
• Continually met and exceeded sales goals.
• Coached all team members from good to great. Provide training and opportunity for all team members to advance. My replacement was one of our team members. Her assistants also.
  • When I took over this store, all employees were sales associates (only) when I left, ONLY new employees were sales associates. All others were on their career track :-)
• Continuously provide leadership and team building, instilling pride in their work done. With positive thoughts it carrying on with them.

Hilton Tucson East - Tucson, Arizona
2004 - 2005
Hospitality & Sales ~ Executive Meeting Manager

• Service all phases of group meetings while maintaining exceptional customer WOW!
• Act as management representative to clients and guests.
• Continually meet and exceed all sales goals. Ranked #94 sales person for all Interstate Hotel and Resort (IHR) sales force.
• As of end of tenure with IHR ranked second highest sales person (percent of goal) for our region.
  
  Convention Services Director
  
• All functions of the Executive Meeting Manager listed above -Plus...
• Coordinate all functions and groups before and during events facilitating success.
• Facilitate after function lessons learned and improvement processes to further improve services.
• Assist clients in program planning and menu selection, ensuring smooth transitions and catering that meets the client and their guests expectations.
• Assist in maintaining the services and reputation of the Hilton Tucson East.

Intuit inc. - Tucson, Arizona
1995 – 2004
Makers of Quicken, QuickBooks & Turbo Tax among other financial software packages
Senior Project Manager / Coordinator '00 - '04

• Lead Data Recovery team from an expense to revenue generation team.
• Created Research team to address product issues to answer customer contacts better, faster, and more cost effectively, raising customer and employee satisfaction.
• Created and presented executive level presentations.
• Developed standard operating procedures for newly set-up Program Management Office.
• Developed, defined and led training, and career development project, allowing our organization to do more with less.
• Facilitated project to raise Great Place to Work Survey results, resulting in Intuit being ranked among the top companies to
  work for.
• Lead, motivated, developed and mentor staff of 21 individuals.
• Provided key assistance in the formation of a group of mentoring advanced technical support agents for less advanced agents, using model developed while managing the Data Recovery team.
  
  Data Recovery Specialist '96 - '00 

• Provide exceptional data recovery services to customers with corrupted QuickBooks database files.
• Initiated, created, designed and administered Data Recovery Intranet site to facilitate information sharing with technical support staff.
  
  Technical Support Representative '95 - '96 

• Provided superior customer support and assistance, especially centered toward data damage and facilitating the customer to regain full use of their software and data in the least amount of time possible.

Introduced and managed career path training and development processes for our technical support team, resulting in all team members’ advancement through the company.

Lived in Germany
1987 – 1994

Base Exchange, Sembach AB Germany
1989 – 1994
On base store for active duty military members and their families
Accounting Supervisor & Acting Assistant Store Manager

• Standardized inventory control process
• Oversaw staff of 42 and annual budget of $23 million dollars
• Managed and produced seasonal fashion shows
• Raised revenues 24%, even though Sembach AB was going through a draw-down of forces.
  
  Cashier Cage Clerk
  
• Originated process to facilitate money transfers between the cashier cage to cashiers and cashiers back to cashier’s cage in the least time intensive and most precise and accurate way.
• Lowered expenses by streamlining paperwork processes.
  
  EDUCATION & PROFESSIONAL DEVELOPMENT
  
• Graduate degree classes in Business Management, concentration in Project Management. Colorado Technical University, Online
• Bachelor of Science in Business Management & Information Technology (minor in accounting) University of Phoenix, Tucson, AZ
• Six Sigma: Green Belt Trained